Refund policy

Return & Refund Policy

At MARHABA SUPER MART, we value your satisfaction. If something isn’t right with your order, we’re here to help. Please review our policy below.

✅ Returns

You may return eligible items within 3 days of delivery.
To qualify for a return, items must be:
- Unused and in the same condition as received.
- In the original packaging.
- Accompanied by proof of purchase (receipt or order number).

Non-returnable items:

Fresh, frozen, or perishable products.
Personal care, hygiene, or intimate products.
Sale, clearance, or promotional items (unless defective).

🔄 Exchanges

If you receive a defective or damaged product, please do not accept the product, defective or damage products will not be exchanged in any case.
If the product is as good condition as sold, we will be happy to exchange with any other product.
If an exchange is not possible, you may choose a refund or store credit.

💵 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.
If approved:
- Online payments → Refunds are processed to your original payment method within 7–10 business days.
- Cash on Delivery (COD) → Refunds are issued as store credit or cash (via in-store collection).

🚚 How to Return an Item

Contact us at [supermartmarhaba@gmail.com / +923017905111] within the 3-day return window.
Provide your order number and reason for return.
Ship or drop off your item at:

[MARHABA SUPER MART, Airline Society Lahore]
Please note: Return shipping costs are the buyer’s responsibility

📌 Important Notes

Items returned without prior approval may not be accepted.
We reserve the right to deny returns that do not meet policy requirements.
Frequent or unjustified return requests may lead to account restrictions.

💡 Tip: To avoid return issues, please double-check your order before completing checkout.

Thank you for shopping with MARHABA SUPER MART 🛍️. Your trust means everything to us!