Refund policy
Return & Refund Policy
At MARHABA SUPER MART, we value your satisfaction. If something isn’t right with your order, we’re here to help. Please review our policy below.
✅ Returns
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You may return eligible items within 3 days of delivery.
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To qualify for a return, items must be:
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Unused and in the same condition as received.
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In the original packaging.
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Accompanied by proof of purchase (receipt or order number).
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Non-returnable items:
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Fresh, frozen, or perishable products.
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Personal care, hygiene, or intimate products.
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Sale, clearance, or promotional items (unless defective).
🔄 Exchanges
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If you receive a defective or damaged product, please do not accept the product, defective or damage products will not be exchanged in any case.
- If the product is as good condition as sold, we will be happy to exchange with any other product.
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If an exchange is not possible, you may choose a refund or store credit.
💵 Refunds
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Once we receive and inspect your returned item, we’ll notify you of the approval status.
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If approved:
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Online payments → Refunds are processed to your original payment method within 7–10 business days.
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Cash on Delivery (COD) → Refunds are issued as store credit or cash (via in-store collection).
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🚚 How to Return an Item
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Contact us at [supermartmarhaba@gmail.com / +923017905111] within the 3-day return window.
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Provide your order number and reason for return.
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Ship or drop off your item at:
[MARHABA SUPER MART, Airline Society Lahore]
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Please note: Return shipping costs are the buyer’s responsibility
📌 Important Notes
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Items returned without prior approval may not be accepted.
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We reserve the right to deny returns that do not meet policy requirements.
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Frequent or unjustified return requests may lead to account restrictions.
💡 Tip: To avoid return issues, please double-check your order before completing checkout.
Thank you for shopping with MARHABA SUPER MART 🛍️. Your trust means everything to us!